It's unfortunate, but it can happen that a transaction times out or simply fails and all of a sudden your tokens are not available on your sending address or in the receiver address. It gets slightly more confusing when you realise the transaction on a block explorer shows as "successful."

This is something that sometimes happens, and the good thing is that it has an easy fix: just a little bit of patience.

The funds will be self-reverted within 1 hour (it can take up to 6 hours).

Please wait a couple of hours, if after the suggested time funds haven't been returned, drop us a message sharing the transaction hash and we'll investigate.

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