Hi 👋

If you’re here, you’re probably experiencing a glitch when using the Emeris App. We’re sorry about that!

How does this page work?

We aim to give you some visibility into ongoing known issues that have been spotted and documented.

On this page, you'll see the most relevant known issues we are aware of and are expected to be resolved as soon as possible.

Thanks for your patience and support :)


Let’s start by defining a known issue on Emeris:

  • We can consistently reproduce the unexpected behavior

  • Engineers are actively working toward a fix to correct the behavior

  • The issue is observed globally and affects most of our users

Not all known issues are listed below, we’re showing the ones that may impact you.

Good to know: What's not a Known Issue

  • Product outages: We aim to inform our users when an outage is happening. Please keep an eye on our official Telegram channel or our announcement section on our help center.

  • Product suggestions: We'd love to hear your thoughts! Please send your ideas and feedback through the Emeris messenger.

What to expect from a Known Issue

We intend to fix every issue listed in Known Issues, however, we can't guarantee timelines. In the meantime, we'll add available workarounds as we discover them.

For questions or comments, please send us a message using the chat widget you can find on the right of the screen.


Ongoing known issues

Known issue name

Summary: what’s happening?

Where is it happening?

Status

Latest update

Missing Starname blockchain on Emeris portfolio

IOV tokens are not visible on Emeris (and no action can be taken with Starname). This is due to a technical communication issue which is being worked on.

Emeris portfolio

In progress

January 19, 2022

Rowan (Sifchain) balance shown is wrong.

Rowan tokens are shown on the Emeris portfolio, however, the total balance is invalid.

Emeris portfolio

In progress

March 2,
2022


Resolved known issues

Known issue Name

Summary: what’s happening?

Where is it happening?

Status

Latest update

Wrong staking balances

When you check your balance on Emeris portfolio, you see more tokens than the ones staked.

Emeris Portfolio

Fixed

March 25,
2022

Wrong Token Price on Emeris

Price discrepancies between Emeris and wallet

Emeris Portfolio

Fixed

December 20, 2021

XKI Staking Balance

Users see high amounts of staked XKI that they never held before

Emeris Portfolio

Fixed

February 7, 2022

Microtick balance not shown

Microtick balance not displayed on Keplr, Emeris or Mintscan assets page

Emeris Portfolio

Fixed

January 18, 2022


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