Whoops 😵 We're sorry you’re experiencing a technical glitch! 🐛

As with every app, we might have hiccups sometimes! Worry not, we’re here to help. We’ve put together this quick guide for you to tell us what’s going on and provide us with all the relevant information for us to help you as quickly as possible.

Reporting a bug

Important note: The official support site for Emeris is support.emeris.com. If you find yourself getting support from social media or any other channel (Telegram, Twitter, Medium...) beware that it may be a scam.

If you find yourself experiencing a technical glitch:

  1. Go to support.emeris.com

  2. At the bottom right corner, click on the Messenger icon

  3. Click on send us a message

  4. Select Report a bug

  5. Finally, enter your email address and a description of the bug.
    When describing the issue, please include:

    1. The wallet address or transaction hash you were using when facing the issue

    2. A screenshot of what is happening

      1. If you can include a short video (it’s even better)

    3. If you can't take a screenshot, please describe the steps you took up until experiencing the glitch

The more details you provide, the easier it is for us to replicate what happened and the easier it is to start investigating.

After you submit your issue, it may take us between 6 to 24 business hours to get back to you. We appreciate your patience in the meantime :)


Related articles:

Emeris known issues list

Emeris is failing to launch

Top 5 topics our community is curious about

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